Video Consultations

1.What if my connection is weak and I need to call a Doctor?
Make sure you are not downloading or consuming data in the background or doing any activity that might affect your bandwidth. Alternatively, please dial our toll-free number 8004766 to talk with our doctor.

2.What happens if my call got disconnected?
If your call got disconnected for any technical reason, try to reconnect the session with the link sent to you. If for some reason that doesn’t work, please call our call center (8004766) for assistance.

3.Video call picture froze mid-call?
The main reason why the video call picture froze during the call is your internet connection, which may be affected by any activity that may consume the bandwidth. The following activities may cause your video to freeze while you can probably hear the audio:

On PC or Tablet:
•Running other applications that maybe running videos like YouTube.
•Running other applications that may utilize your PC video and audio services, this may interrupt the video call you’re having.
• Switching to another app during the video call.

On mobile:
•Receiving a text message or a call. This will interrupt the video call you’re having.
•Accepting a call will affect the video and make it freeze, while the audio may be working
•Receiving a notification.
•Switching to another app during the video call.

4.Can’t hear the doctor’s voice?
•Check your microphone permissions.
•Check your speakers.
•Make sure the volume is up and not set to mute.

5.Can’t see the doctor?

Check your internet connection. If the problem still exists, inform the doctor about it, or try to call us again.

6.If the call quality is very poor; the video keeps buffering and the audio is distorted?

A poor call quality can be caused by weak internet connection. Please try the following steps to fix this issue

•Check your internet connection.
•Switch to another stable connection.
•Disable your device from consuming, downloading, streaming or updating in the background.

7.Can I still use the app when I’m out of the country?

Yes, you can still make a video call with a doctor via any internet connection.

Doctors:

1.What are the working hours?

We are available 24/7. It completely depends on doctor’s availability.

2.How can I book an appointment?

Call our call center agent to book an appointment or you can do the booking from our mobile app / web login.

3.How do I cancel an appointment?

Call our call center agent to cancel an appointment or you can do it via our mobile app / web login.